About Us and Why You’re Hearing From Us

Who Is Phillips & Cohen Associates?

Phillips & Cohen Associates works with creditors to help manage accounts after someone has passed away. If you’ve received a letter or call from us, it’s usually because a creditor asked for help confirming information related to a deceased person’s account.

About Our Communications

Why You May Have Been Contacted

People are often contacted by Phillips & Cohen Associates during the early stages of estate administration. This communication relates to the estate and does not place responsibility on family members.

What This Contact Is and Isn’t

Our role is to help ensure information is accurate and that communication follows the law.

How You Can Safely Communicate With Us

You choose how to securely engage with us to verify correspondence, ask questions, or share documents. If anything feels unclear, you’re encouraged to ask questions before taking any next step.

Our Role Is Limited and Regulated

We follow consumer protection laws, including the Fair Debt Collection Practices Act (FDCPA) in the United States. These laws exist to protect consumers, and they guide how and when we communicate.

Contact Us

We’re here to assist you with your inquiries.


Monday through Thursday –

8:00 a.m. to 9:00 p.m. ET

Friday – 8:00 a.m. to 6:00 p.m. ET

Saturday – 8:00 a.m. to 12:00 p.m. ET

Sunday – Closed

Phillips & Cohen Associates, Ltd.
NMLS #934578
NV License # CM11461 and 1160939 [NRS 649.320]

Email

Reach out to us anytime for support or questions.

Please note all written communications are available in English and in French. In addition, we offer language services in English and Spanish and employ a translation service for other languages.

support@phillips-cohen.com

Online Portals

24/7 access to account information and payment options.


Account-Serve
Use the last four digits of the Creditor Account Number.

Estate-Serve℠
Use the reference number and PIN provided on our letters.

Phone

Call us if you have any questions, to make a payment or to discuss alternative payment options.

Payments can be made over the phone through our automated system 24/7, or you can speak with an agent during normal business hours.

+1 866.504.4754

Feedback Form

We are committed to providing a positive customer experience through professional and honest communication with every customer interaction.

If we have exceeded your expectations or if you have concerns with our service, please let us know.

Contact Us

We’re Here to Help — You don’t need to have everything figured out before reaching out.