About Us and Why You’re Hearing From Us
Who Is Phillips & Cohen Associates?
Phillips & Cohen Associates works with creditors to help manage accounts after someone has passed away. If you’ve received a letter or call from us, it’s usually because a creditor asked for help confirming information related to a deceased person’s account.
About Our Communications
Why You May Have Been Contacted
People are often contacted by Phillips & Cohen Associates during the early stages of estate administration. This communication relates to the estate and does not place responsibility on family members.
What This Contact Is and Isn’t
Our role is to help ensure information is accurate and that communication follows the law. We do not pressure family members. Being contacted does not mean you’ve done something wrong, or that you are personally responsible.
How You Can Safely Communicate With Us
You choose how to securely engage with us to verify correspondence, ask questions, or share documents. If anything feels unclear, you’re encouraged to ask questions before taking any next step.
Our Role Is Limited and Regulated
We follow consumer protection laws, including the Fair debt recovery Practices Act (FDCPA) in the United States. These laws exist to protect consumers, and they guide how and when we communicate.
Frequently Asked Questions
Below are clear, straightforward answers to common questions about our outreach and the estate account process.
Who is Phillips & Cohen Associates?
Phillips & Cohen Associates is a financial services company founded in 1997. We specialize in working with individuals, families, and estate representatives on accounts related to a deceased person or personal financial matters. Our role is to communicate clearly, respectfully, and in compliance with the law while helping resolve account-related questions.
Why am I receiving a communication from Phillips & Cohen Associates?
You may be receiving a letter, phone call, email, or SMS because a creditor asked Phillips & Cohen Associates to help manage communication related to an account. In many cases, this involves a deceased person’s estate. Being contacted does not automatically mean you are personally responsible for the account.
How can you help me?
We help by answering questions, explaining why you may have been contacted, and outlining what steps, if any, may come next. If you’re managing a loved one’s estate or have questions about an account, we’re here to provide clear information and support at your pace.
What makes Phillips & Cohen Associates different from other financial recovery companies?
Phillips & Cohen Associates is known for a compassionate, respectful approach—especially in situations involving loss. Our teams are trained to communicate clearly and professionally, with sensitivity to the circumstances families and estate representatives may be facing.
What if I don’t recognize this account?
If you don’t recognize the account or believe we contacted you in error, please let us know. We’ll review the information and update our records as appropriate.
How can I provide feedback or file a complaint about your service?
We value feedback and take concerns seriously. If you’d like to share feedback or raise a concern about our service, please contact us so we can review the matter and respond appropriately.