About Us and Why You’re Hearing from Us
Who Is Phillips & Cohen Associates?
Phillips & Cohen Associates works with creditors to help manage accounts after someone has passed away. If you’ve received a letter or call from us, it’s usually because a creditor has asked for help confirming information relating to a deceased person’s account.
About Our Communications
Why You May Have Been Contacted
People are often contacted by Phillips & Cohen Associates during the early stages of estate administration. This communication relates to the estate and does not place responsibility on family members.
Our Contact is a Request for Information
Only the deceased consumer’s estate is liable for an outstanding balance. Please contact our office with any information you can provide regarding their estate.
How You Can Safely Communicate with Us
You can use any of our secure portals, or contact us via phone or email to verify correspondence, ask questions or share documents.
Our Commitment to Customers
We are an FCA-regulated business committed to treating customers with honesty and integrity at all times.
Frequently Asked Questions
Below are clear, straightforward answers to common questions about our contact and the estate account process.
Who is Phillips & Cohen Associates?
Phillips & Cohen Associates is a financial services company founded in 1997. We specialise in working with individuals, families and estate representatives on accounts relating to a deceased person or personal financial matters. Our role is to communicate clearly and respectfully, in compliance with the law, while helping to resolve account-related questions.
Why am I receiving a communication from Phillips & Cohen Associates?
You may be receiving a letter, telephone call, email or SMS because a creditor has asked Phillips & Cohen Associates to help manage communication relating to an account. In many cases, this involves a deceased person’s estate. Being contacted does not automatically mean you are personally responsible for the account.
How can you help me?
We help by answering questions, explaining why you may have been contacted and outlining what steps, if any, may come next. If you are managing a loved one’s estate or have questions about an account, we are here to provide clear information and support at your pace.
What makes Phillips & Cohen Associates different from other financial recovery companies?
Phillips & Cohen Associates is known for a compassionate, respectful approach—especially in situations involving bereavement. Our teams are trained to communicate clearly and professionally, with sensitivity to the circumstances families and estate representatives may be facing.
What if I don’t recognise this account?
If you don’t recognise the account or believe we have contacted you in error, please let us know. We will review the information and update our records as appropriate.
How can I provide feedback or file a complaint about your service?
We value feedback and take concerns seriously. If you would like to share feedback or raise a concern about our service, please contact us so we can review the matter and respond appropriately.