Manage Your Personal Account • FAQs
Personal Account Answers to Frequently Asked Questions
If we contacted you recently, Phillips & Cohen Associates, Ltd. received information from a creditor client that links you to an account. We would like to assist with the matter and offer flexible solutions. If you feel we have contacted you in error, or you would like to stop receiving calls, please contact us.
Frequently Asked Questions
We understand this may be an unfamiliar or difficult time. Below you’ll find clear, straightforward answers about why you may have been contacted and what to expect when managing an estate account.
Who is Phillips & Cohen Associates?
Phillips & Cohen Associates is a financial services company that works with creditors to help manage and resolve accounts in a respectful, compliant manner.
In many cases, our work involves accounts that require additional care, such as those connected to personal financial matters or estate-related situations. Our goal is to communicate clearly, protect your privacy, and help you understand your options.
How can you help me?
We can help by:
- Explaining why you were contacted
- Verifying account information
- Answering questions about next steps
- Providing secure tools to review or manage an account
- Discussing available resolution or payment options, when appropriate
You are always welcome to reach out just to ask questions. There is no obligation to take action.
Why am I receiving a letter or phone call?
You may be contacted because a creditor has asked Phillips & Cohen Associates to assist with an account connected to you or with information associated with you. If you believe the contact was made in error, please let us know so we can review it.
How do I know this communication is legitimate?
To confirm that a letter, call, or message is from Phillips & Cohen Associates:
- Check for a reference or account number included in the communication
- Use only the contact information listed on our official website
- Avoid sharing sensitive information until you have verified the communication
If you are unsure, you can contact us directly to confirm authenticity before taking any next steps.
How do I sign in to Account-Serve?
If your letter or notice includes access instructions, you can sign in through the secure Account-Serve portal using the information provided.
Account-Serve allows you to:
- View account details
- Send secure messages
- Upload documents
- Make a payment, if applicable
If you are unable to sign in or need assistance, our support team can help guide you.
How can I pay?
If payment is an available option for your account, you may be able to:
- Make a secure one-time payment online
- Log into Account-Serve to manage your account online
- Discuss other arrangements with our support team
- Call us at 888.608.1766 to make a payment or discuss payment options.