News & Insights
Case Studies, Press Releases, and Media Mentions
For nearly 30 years, Phillips & Cohen Associates has partnered with many of the world’s largest creditors to deliver compliant, data-driven recovery programs. Discover our work and perspective through industry coverage and thought leadership.
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Latest News & Media Coverage
Explore Phillips & Cohen Associates through media features.
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Zopa Bank has partnered with NotifyNOW to launch a one-click bereavement notification service, allowing families to alert 1,600 financial and utility providers of a death simultaneously.
Zopa Bank has integrated NotifyNOW to automate bereavement notifications, allowing customers to inform up to 1,600 financial institutions and utilities simultaneously. For fintech professionals, this move highlights the growing importance of vulnerable customer frameworks and the use of third-party digital ecosystems to solve high-friction administrative hurdles during sensitive and emotionally taxing life events. Digital bank…
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PCA Increases North American Footprint as Ardent Credit Services Expands into Canada
Ardent Credit Services, a leading debt recovery and credit management provider, today announced its expansion into the Canadian market in an effort to support the country’s mounting financial pressures. Ardent Credit Services is a sister company of Phillips & Cohen Associates (PCA), one of North America’s most recognized and trusted names in debt recovery. With…
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PCA Global Ventures Expands Leadership Team with Key Business Development and Partnerships Hires
PCA Global Ventures, a global leader in specialized debt recovery solutions and estate planning technology, today announced the expansion of its leadership team across portfolio companies Phillips & Cohen Associates, Ltd., Ardent Credit Services, and Invenio Financial. The appointments of the following additions to our team reflect a deliberate investment in strengthening our business development and partnerships capabilities…
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Phillips & Cohen Associates Wins American Business Awards For AI Implementation of the Year
Wilmington, DE – April 28, 2025 – Phillips & Cohen Associates, Ltd., a global leader in compassionate customer care and specialized debt recovery collection solutions, was recently named the winner of a Silver Stevie® Award in the AI Implementation of the Year category in The 24th Annual American Business Awards®. More than 3,600 nominations from…
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Why Major Lenders Are Consolidating Their Collections with PCA Global – FINTECH FINANCE NEWS
Enterprise lenders still care about liquidation rate, but it rarely decides the shortlist anymore. In today’s RFPs and risk reviews, recovery leaders start with durability under scrutiny. They want to know whether an agency will clear a bank-grade third-party risk assessment, survive the next exam cycle, and withstand the kinds of events that turn vendors…
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How Phillips & Cohen Associates Carved Out a Specialized Role in Deceased Account Resolution – DIGITAL JOURNAL
While much of the debt collection industry is structured around scale and volume, Phillips & Cohen Associates (PCA) developed its business by concentrating on a narrow but complex segment of the credit lifecycle: deceased-account resolution.
Recovery Case Studies
Learn how our solutions have helped businesses like yours to increase collections revenue, improve operational efficiencies and enhance the consumer experience.
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Case StudyImproving Customer Service through Digital Creditor Notification
When a long-term Phillips & Cohen client, a top US bank and credit card issuer, was looking to expand its service offering, it sought to improve efficiency and usability of deceased account notification. By introducing NotifyNOW, a digital platform that simplifies the process of submitting information and notifying all creditors, the bank enhanced the customer…
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Case StudyProbate Recoveries Featuring Top Credit Card Issuer
The process for identifying and collecting deceased accounts at a top US bank was split between Phillips & Cohen and another vendor. When the bank sought a single, dedicated partner to manage deceased accounts across its pre- and post-charge-off portfolios, it was looking for a solution that was both compassionate and thorough, while conforming to…