News & Insights
Case Studies, Press Releases, and Media Mentions
For nearly 30 years, Phillips & Cohen Associates has partnered with many of the world’s largest creditors to deliver compliant, data-driven recovery programmes. Discover our work and perspective through industry coverage and thought leadership.
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Latest News & Media Coverage
Explore Phillips & Cohen Associates through media features.
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AI in Collections is Driving Complaints. Here’s How Teams Can Ensure Compliance
The growth of AI in our industry is undeniable, but the data from the past year reveals we are automating our way into a litigation crisis. The market for AI in debt collection is on a vertical climb, projected to grow from $2.8 billion to over $11 billion over the next ten years. Today, 57%…
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Credit Union My Community Bank Puts Families at Heart of New Partnership With Bereavement Notification Service NotifyNOW
Leading bereavement notification service NotifyNOW (opens in new tab), a service of Phillips & Cohen Associates, (opens in new tab) has formed a new partnership with Brent Shrine Credit Union, (opens in new tab) trading as My Community Bank, (opens in new tab) to streamline the administrative burden for families reporting the death of a…
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Zopa Bank Partners with NotifyNOW to Simplify Bereavement Notifications Across 1,600 Providers
Zopa Bank has integrated NotifyNOW to automate bereavement notifications, allowing customers to inform up to 1,600 financial institutions and utilities simultaneously. For fintech professionals, this move highlights the growing importance of vulnerable customer frameworks and the use of third-party digital ecosystems to solve high-friction administrative hurdles during sensitive and emotionally taxing life events. Digital bank…
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Perch Group eases the burden on grieving families by forming partnership with leading bereavement notification service NotifyNOW
Leading bereavement notification service NotifyNOW (opens in new tab), which is a service of Phillips & Cohen Associates (PCA), (opens in new tab) has formed a new partnership with the financial services organisation Perch Group (opens in new tab)to simplify end-of-life administration for its clients. Perch Group, a credit management company based in Blackpool, supports its customers with fair, transparent, and compassionate solutions across the credit life…
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PCA Increases North American Footprint as Ardent Credit Services Expands into Canada
Ardent Credit Services (opens in new tab), a leading debt recovery and credit management provider, today announced its expansion into the Canadian market in an effort to support the country’s mounting financial pressures. Ardent Credit Services is a sister company of Phillips & Cohen Associates (PCA), one of North America’s most recognised and trusted names…
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Phillips & Cohen Associates Applauds UK Finance Bereavement Principles Update, but Calls on Organisations to Go Further
Phillips & Cohen Associates (PCA) (opens in new tab), a global leader in deceased account management, has today welcomed the publication of UK Finance’s updated Bereavement Principles (opens in new tab), praising the significant industry-wide collaboration and consensus achieved while calling for further progress on digital validation methods and processing timelines. The updated principles represent a…
Recovery Case Studies
Learn how our solutions have helped businesses like yours to increase collections revenue, improve operational efficiencies and enhance the consumer experience.
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Case StudyClosing the Gaps in Deceased Account Management through Digital Creditor Notification
Servicing over 2.2 million customers, this leading UK energy provider focused on closing the gaps of a time-consuming and often stressful task for estate executors and next of kin: notifying creditors and agencies of a person’s death. Introducing NotifyNOW as the primary bereavement reporting solution resolved process inefficiencies, improving the energy provider’s data quality, increasing…
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Case StudyBalancing Sensitivity and Performance in Bereavement Operations
A leading UK bank and credit card issuer operated a dedicated bereavement centre responsible for managing deceased cardholder accounts, including administrative processing and follow-up. While representatives were highly knowledgeable and empathetic in supporting grieving family members, many existing workflows were contributing to complaints and reputational damage. Following a successful pilot, Phillips & Cohen transformed the…
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