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Case Studies, Press Releases, and Media Mentions
For nearly 30 years, Phillips & Cohen Associates has partnered with many of the world’s largest creditors to deliver compliant, data-driven recovery programs. Discover our work and perspective through industry coverage and thought leadership.
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Recovery Case Studies
Learn how our solutions have helped businesses like yours to increase collections revenue, improve operational efficiencies and enhance the consumer experience.
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Case StudyOptimizing Probate Recoveries Through a Modernized Approach
As part of its probate claims process, a top Canadian bank relied on a single individual to manage cases reactively, leaving most deceased accounts unaddressed. Other challenges that the bank faced were the absence of a proactive process, limited resources, restrictions on outsourcing, complex regional probate laws, and strict data-sharing requirements. Phillips & Cohen modernized…