We are here to assist, inform, and support.

Manage Your Personal Account

If you’ve received a letter or phone call from Phillips & Cohen Associates, you’re in the right place. Our role is to provide clear information, explain why we may have contacted you, and help you understand your options—at your pace and with respect.

Taking Next Steps

Accounts are referred to Phillips & Cohen Associates by creditors for assistance with account resolution. Our responsibility is to communicate accurately, protect your privacy, and ensure information is shared only with the appropriate individual.

Who is Phillips & Cohen?

Phillips & Cohen Associates was formed in 1997 as a financial recovery services company focused on respectful, compliant communication.

We work with creditors and individuals to help manage accounts with clarity, accuracy, and professionalism. Our approach is grounded in transparency, compliance, and respectful engagement.

Why We’ve Contacted You

An account associated with your name was referred to us by a creditor client. Our role is to communicate with you directly to ensure information is accurate and to provide next-step guidance when appropriate.

If you have questions about why we reached out, we encourage you to contact us so we can assist.

A Professional, Respectful Approach

We understand that financial matters require clear information and secure handling. Our team is trained to communicate respectfully and efficiently, with an emphasis on helping you understand your account and available options.

We explain account details in plain language so you can understand why we contacted you and what steps may be available.

Whether you’re reviewing information or ready to move forward, our team is available to answer questions and provide guidance when you need assistance.

Contact Us

We’re here to assist you with your inquiries.


Monday through Thursday –

8:00 a.m. to 9:00 p.m.
Friday – 8:00 a.m. to 5:00 p.m.
Saturday – Closed
Sunday – Closed

Email

Reach out to us anytime for support or questions.

Please note all written communications are available in English and French. In addition, we offer language services in English, Spanish, and French-Canadian and employ a translation service for other languages.

support@phillips-cohen.ca

Online Portals

24/7 access to account information and payment options.


Estate-Serve℠
Use the reference number and PIN provided on our letters.

Phone

Call us if you have any questions, to make a payment or to discuss alternative payment options.

Payments can be made over the phone through our automated system 24/7, or you can speak with an agent during normal business hours.

866.272.3003

Feedback Form

We are committed to providing a positive customer experience through professional and honest communication with every customer interaction.

If we have exceeded your expectations or if you have concerns with our service, please let us know.

Contact Us

We’re Here to Help — You don’t need to have everything figured out before reaching out.