Case Studies, Press Releases, and Media Mentions

Enterprise lenders still care about liquidation rate, but it rarely decides the shortlist anymore. In today’s RFPs and risk reviews, recovery leaders start with durability under scrutiny. They want to know whether an agency will clear a bank-grade third-party risk assessment, survive the next exam cycle, and withstand the kinds of events that turn vendors…

While much of the debt collection industry is structured around scale and volume, Phillips & Cohen Associates (PCA) developed its business by concentrating on a narrow but complex segment of the credit lifecycle: deceased-account resolution.

The negative impact of poor collections processes extends far beyond any individual customer

The collections industry is consolidating at a rapid pace. While this consolidation leaves many obvious winners and losers, thousands of local players are discovering they can no longer keep up with rising technological expenses, increasingly complex regulations, and the ever-changing behaviors of consumers.

Most families don’t think about their loved ones’ finances until they’re forced to, and it is often in the hardest moments of their lives. A parent passes away, a spouse dies unexpectedly, or a relative leaves behind unresolved financial matters.