News & Insights
Case Studies, Press Releases, and Media Mentions
For nearly 30 years, Phillips & Cohen Associates has partnered with many of the world’s largest creditors to deliver compliant, data-driven recovery programmes. Discover our work and perspective through industry coverage and thought leadership.
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Latest News & Media Coverage
Explore Phillips & Cohen Associates through media features.
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Phillips & Cohen Associates Applauds UK Finance Bereavement Principles Update, but Calls on Organisations to Go Further
Phillips & Cohen Associates (PCA), a global leader in deceased account management, has today welcomed the publication of UK Finance’s updated Bereavement Principles, praising the significant industry-wide collaboration and consensus achieved while calling for further progress on digital validation methods and processing timelines. The updated principles represent a major step forward in supporting bereaved families navigating…
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Why Major Lenders Are Consolidating Their Collections with PCA Global – FINTECH FINANCE NEWS
Enterprise lenders still care about liquidation rate, but it rarely decides the shortlist anymore. In today’s RFPs and risk reviews, recovery leaders start with durability under scrutiny. They want to know whether an agency will clear a bank-grade third-party risk assessment, survive the next exam cycle, and withstand the kinds of events that turn vendors…
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How Phillips & Cohen Associates Carved Out a Specialized Role in Deceased Account Resolution – DIGITAL JOURNAL
While much of the debt collection industry is structured around scale and volume, Phillips & Cohen Associates (PCA) developed its business by concentrating on a narrow but complex segment of the credit lifecycle: deceased-account resolution.
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Oodle Car Finance Launches Partnership With NotifyNOW Putting Bereaved Families at the Heart of Their Service
Leading bereavement notification service NotifyNOW, a service of Phillips & Cohen Associates (PCA), has forged a new partnership with Oodle Car Finance, which will simplify end-of-life administration for its customers.
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How PCA Global’s Empathy-First Approach Protects Creditor Brands While Recovering Debt – INTERNATIONAL BUSINESS TIMES UK
The negative impact of poor collections processes extends far beyond any individual customer
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PCA Global: Building a Recession-Resistant Empire – THE WORLD FINANCIAL REVIEW
The collections industry is consolidating at a rapid pace. While this consolidation leaves many obvious winners and losers, thousands of local players are discovering they can no longer keep up with rising technological expenses, increasingly complex regulations, and the ever-changing behaviors of consumers.
Recovery Case Studies
Learn how our solutions have helped businesses like yours to increase collections revenue, improve operational efficiencies and enhance the consumer experience.
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Case StudyClosing the Gaps in Deceased Account Management through Digital Creditor Notification
Servicing over 2.2 million customers, this leading UK energy provider focused on closing the gaps of a time-consuming and often stressful task for estate executors and next of kin: notifying creditors and agencies of a person’s death. Introducing NotifyNOW as the primary bereavement reporting solution resolved process inefficiencies, improving the energy provider’s data quality, increasing…
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Case StudyBalancing Sensitivity and Performance in Bereavement Operations
A leading UK bank and credit card issuer operated a dedicated bereavement centre responsible for managing deceased cardholder accounts, including administrative processing and follow-up. While representatives were highly knowledgeable and empathetic in supporting grieving family members, many existing workflows were contributing to complaints and reputational damage. Following a successful pilot, Phillips & Cohen transformed the…
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