Client Testimonials
Trusted by Creditors Who Value Results, Compliance, and Care
Creditors partner with Phillips & Cohen Associates because we combine measurable recovery performance with uncompromising compliance and a deeply respectful approach to sensitive accounts. Our clients consistently cite our transparency, governance, and brand-protective engagement as reasons they trust us with their most complex portfolios—delivering outcomes they can stand behind.
“Phillips & Cohen’s superior technology and established relationships with major debt settlement agencies were the driving forces behind revamping our debt settlement agency model. Their solution handled a vast amount of data and enabled us to identify virtually all debt settlement agency accounts. Our costs went down, and our liquidation rates went up.”
Andrew G., Head of Recovery, Atlanticus
“Our debt settlement performance improved end-to-end. Phillips & Cohen’s solution integrated seamlessly with our existing workflows, and the results were excellent.”
Emily Y., Vice President, Collections & Recoveries, Prosper
“Phillips & Cohen’s expertise in debt settlement gave us clarity into our existing inefficiencies and gaps. We quickly saw better segmentation and a noticeably smoother customer experience.”
Mike C., External Agency Manager
“We realised that using multiple generalist vendors for our debt settlement accounts created operational inefficiencies and diluted results. Partnering with Phillips & Cohen allowed us to centralise our strategy with a partner that understands the nuances of settlement-focused recoveries and has the technology to support it. Their platform integrates seamlessly with key debt settlement partners, enabling better segmentation, faster offer delivery, and cleaner resolution of workflows. The result has been a measurable improvement in performance and a smoother experience across the board.”
Vice President, Global Collections
“We lacked the tools and training to properly support families during their difficult times. Working with Phillips & Cohen, we now have a structured, compassionate approach that’s better for us, our customers and their families.”
Head of Risk Strategy
“NotifyNOW is another way we are trying to help our customers by making the process of passing on essential information to us as easy and convenient as possible.”
Customer Support Manager
“NotifyNOW has helped us improve the overall journey for those who have the challenging, stressful task of notifying creditors. This addition to our services makes it easy and simple for them to provide relevant information and documentation digitally when it’s convenient for them and without having to speak to anyone. And we’re simultaneously improving our customer service while decreasing costs.”
Head of Customer Service
“We have been impressed by Phillips & Cohen’s empathic and professional approach in a very sensitive market. They have been very flexible in accommodating requests to manage data transfers to our requirements, working with us to ensure all letters comply with our high customer service standards and adhering to all the compliance initiatives that are part of today’s collections industry.”
Site Manager