Improving Collection Revenue through a Dedicated DSA Partnership

At a Glance

Following strict security and custom-handling policies, a top US bank and credit card issuer relied on non-specialized vendors to manage its Debt Settlement Agency (DSA) accounts. This model resulted in high commissions and low recoveries. When the bank sought a single, well-connected vendor to manage the DSA process, meet comprehensive, company-specific requirements, and increase revenue, it turned to Phillips & Cohen.

By shifting to Phillips & Cohen as its dedicated, specialized DSA partner, the bank significantly improved portfolio segmentation and improved collection revenue, achieving a 47% increase in liquidation rates, a 33% increase in average settlement rate, and a 52.5% reduction in cost.

“We realized that using multiple generalist vendors for our debt settlement accounts created operational inefficiencies and diluted results. Partnering with Phillips & Cohen allowed us to centralize our strategy with a partner that understands the nuances of settlement-focused recoveries and has the technology to support it. Their platform integrates seamlessly with key debt settlement partners, enabling better segmentation, faster offer delivery, and cleaner resolution of workflows. The result has been a measurable improvement in performance and a smoother experience across the board.”  ~Vice President, Global Collections