Closing the Gaps in Deceased Account Management through Digital Creditor Notification

At a Glance

Servicing over 2.2 million customers, this leading UK energy provider focused on closing the gaps of a time-consuming and often stressful task for estate executors and next of kin: notifying creditors and agencies of a person’s death.

Introducing NotifyNOW as the primary bereavement reporting solution resolved process inefficiencies, improving the energy provider’s data quality, increasing agent productivity, and reducing customer complaints.

With NotifyNOW, estate trustees and next of kin no longer have to communicate with individual creditors unless they choose to—each relevant party is notified automatically once an online form is submitted at the customer’s convenience.

“NotifyNOW is another way we are trying to help our customers by making the process of passing on essential information to us as easy and convenient as possible.” ~Customer Support Manager