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Why Major Lenders Are Consolidating Their Collections with PCA Global – FINTECH FINANCE NEWS
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From compliance updates to insights on grief-informed engagement, our latest articles help creditors navigate evolving regulations and uphold the highest standards of care and performance.
AI in Collections is Driving Complaints. Here’s How Teams Can Ensure Compliance
The growth of AI in our industry is undeniable, but the data from the past year reveals we are automating our way into a litigation crisis. The market for AI in debt collection is on a vertical climb, projected to grow from $2.8 billion to over $11 billion over the next ten years. Today, 57%…
Credit Union My Community Bank Puts Families at Heart of New Partnership With Bereavement Notification Service NotifyNOW
Leading bereavement notification service NotifyNOW (opens in new tab), a service of Phillips & Cohen Associates, (opens in new tab) has formed a new partnership with Brent Shrine Credit Union, (opens in new tab) trading as My Community Bank, (opens in new tab) to streamline the administrative burden for families reporting the death of a…
Zopa Bank Partners with NotifyNOW to Simplify Bereavement Notifications Across 1,600 Providers
Zopa Bank has integrated NotifyNOW to automate bereavement notifications, allowing customers to inform up to 1,600 financial institutions and utilities simultaneously. For fintech professionals, this move highlights the growing importance of vulnerable customer frameworks and the use of third-party digital ecosystems to solve high-friction administrative hurdles during sensitive and emotionally taxing life events. Digital bank…
Perch Group eases the burden on grieving families by forming partnership with leading bereavement notification service NotifyNOW
Leading bereavement notification service NotifyNOW (opens in new tab), which is a service of Phillips & Cohen Associates (PCA), (opens in new tab) has formed a new partnership with the financial services organisation Perch Group (opens in new tab)to simplify end-of-life administration for its clients. Perch Group, a credit management company based in Blackpool, supports its customers with fair, transparent, and compassionate solutions across the credit life…
PCA Increases North American Footprint as Ardent Credit Services Expands into Canada
Ardent Credit Services (opens in new tab), a leading debt recovery and credit management provider, today announced its expansion into the Canadian market in an effort to support the country’s mounting financial pressures. Ardent Credit Services is a sister company of Phillips & Cohen Associates (PCA), one of North America’s most recognised and trusted names…
Phillips & Cohen Associates Applauds UK Finance Bereavement Principles Update, but Calls on Organisations to Go Further
Phillips & Cohen Associates (PCA) (opens in new tab), a global leader in deceased account management, has today welcomed the publication of UK Finance’s updated Bereavement Principles (opens in new tab), praising the significant industry-wide collaboration and consensus achieved while calling for further progress on digital validation methods and processing timelines. The updated principles represent a…
How Phillips & Cohen Associates Carved Out a Specialized Role in Deceased Account Resolution – DIGITAL JOURNAL
While much of the debt collection industry is structured around scale and volume, Phillips & Cohen Associates (PCA) developed its business by concentrating on a narrow but complex segment of the credit lifecycle: deceased-account resolution.
Oodle Car Finance Launches Partnership With NotifyNOW Putting Bereaved Families at the Heart of Their Service
Leading bereavement notification service NotifyNOW, a service of Phillips & Cohen Associates (PCA), has forged a new partnership with Oodle Car Finance, which will simplify end-of-life administration for its customers.
How PCA Global’s Empathy-First Approach Protects Creditor Brands While Recovering Debt – INTERNATIONAL BUSINESS TIMES UK
The negative impact of poor collections processes extends far beyond any individual customer
PCA Global: Building a Recession-Resistant Empire – THE WORLD FINANCIAL REVIEW
The collections industry is consolidating at a rapid pace. While this consolidation leaves many obvious winners and losers, thousands of local players are discovering they can no longer keep up with rising technological expenses, increasingly complex regulations, and the ever-changing behaviors of consumers.