Phillips & Cohen Associates (UK) Ltd, the UK arm of the globe’s leading deceased account management business, was this week awarded the hotly contested ‘Conduct & Compliance Excellence Award (Company)’ & the ‘Conduct & Compliance Excellence Award (Individual)’ at the Collections & Customer Service Awards held at the prestigious Midland Hotel, Manchester.
These awards complement the business receiving the ‘2015 ‘Treating Customers Fairly Award’ at The Utility & Telecoms Awards in September this year.
Conduct & Compliance Excellence Award
Managing Director International, Nick Cherry, commented, “As a global provider of deceased account management solutions, delivering positive and appropriate customer outcomes is a pre-requisite for our business. Being recognised by an objective industry judging panel as setting the benchmark in terms of Conduct & Compliance Excellence is hugely gratifying and gives us a solid platform to build on as we govern ourselves with the consumer focussed regulatory environment under the FCA.”
Adam Cohen, Co-Chairman and CEO at Phillips & Cohen Associates added. “Winning this award is tremendous recognition of the efforts made by our teams every day to deliver appropriate outcomes with every consumer interaction.”
About Phillips & Cohen Associates, Ltd.
Phillips & Cohen Associates Ltd. pioneered the compassionate deceased care recovery market by helping companies successfully manage complex Estate situations and resolve them in a manner that preserves the dignity of affected individuals. The company’s clients range from mid-sized firms to leading national and international creditor and banking institutions. Phillips & Cohen Associates serves the consumer credit industry, banking and loan marketplace, as well as specialized industries including healthcare, utility, education, and telecom. The company has three offices in the United States and international offices in the UK, Canada and Australia.