Phillips & Cohen Associates (UK), Ltd, the UK arm of the globes’ leading specialist compassionate recovery business, scooped the keenly contested Treating Customers Fairly Award at last week’s prestigious Credit Awards in London.
This award follows hot on the heels of the business receiving the ‘2014 DCA of Year’ Award from the ICM earlier this year.
Managing Director International, Nick Cherry, commented, “As a global provider of compassionate recovery solutions, delivering positive and appropriate customer outcomes is a pre-requisite for our business. Being recognised by an objective industry judging panel as setting the benchmark in terms of Treating Customers Fairly is hugely gratifying and gives us a solid platform to build on as we govern ourselves with the consumer focussed regulatory environment under the FCA.”
Adam Cohen, Co-Chairman and CEO at Phillips & Cohen Associates added, “Identifying positive solutions through treating customers and their representatives with basic dignity and respect, are core principles of the Phillips & Cohen approach and ones which are fundamental in each of our global markets. Winning this award is tremendous recognition of the efforts made by our teams every day to deliver appropriate outcomes with every consumer interaction.”
About Phillips & Cohen Associates, Ltd.
Phillips & Cohen Associates, Ltd. pioneered the compassionate deceased care recovery market by helping companies successfully manage complex Estate debt situations and resolve them in a manner that preserves the dignity of affected individuals. The company’s clients range from mid-sized firms to leading national and international creditor and banking institutions. Phillips & Cohen Associates serves the consumer credit industry, banking and loan marketplace, as well as specialised industries including healthcare, utility, education, and telecom. The company has four offices in the United States and international offices in the UK, Canada and Australia.