Phillips & Cohen Associates is delighted to announce that its UK office, has become the first debt recovery business to be awarded the Customer Service Excellence ® Standard. This is the official government standard for excellence in customer service sponsored by the UK Cabinet Office.
Nick Cherry, Managing Director, commented, “Given the specialist nature of our work, putting the customer at the heart of our business is critical. Becoming the first debt recovery business to undergo an exhaustive assessment programme and receive the official government standard for Customer Service Excellence is therefore great recognition of our strong focus in this area.”
Adam Cohen, Joint CEO/Chairman added, “Our team has worked hard over many years to establish a reputation for outstanding service and for enhancing our clients’ brands through the unique work we undertake. Being awarded this government standard demonstrates our commitment to delivering a customer experience commensurate with our position as the leading provider of probate recovery services.”
Christopher Redpath, Customer Service Excellence Business Development Executive commented on the award, “I would like to pass on congratulations to Phillips and Cohen Associates UK, from all of us here at Centre for Assessment. This such an immense achievement for the debt recovery business, not only have they gone through a rigorous assessment showing they put their customers at the forefront of what they do but they are also the first in their field to do so.”
“Newly certified organisations like this prove that Customer Service Excellence can be implanted and benefit any type of business. Phillips and Cohen should be extremely proud of what they have achieved; I wish them all the luck in the future with their Customer Service Excellence certification and journey.”
In recent years Phillips & Cohen Associates (UK), Ltd has been recognised with a number of industry awards for its uniquely compassionate approach to debt recovery and for its ground-breaking training partnership with Samaritans. This recognition included winning ‘DCA of the Year 2014’ at the ICM British Credit Awards, the Treating Customers Fairly Award at the Credit Awards in May 2014, and also becoming the first DCA to achieve Investors in People Champion status in 2012.
About Phillips & Cohen Associates, Ltd.
Phillips & Cohen Associates, Ltd. pioneered the compassionate deceased care recovery market by helping companies successfully manage complex Estate debt situations and resolve them in a manner that preserves the dignity of affected individuals. The company’s clients range from mid-sized firms to leading national and international creditor and banking institutions. Phillips & Cohen Associates serves the consumer credit industry, banking and loan marketplace, as well as specialised industries including healthcare, utility, education, and telecom. The company has four offices in the United States and international offices in the UK, Canada and Australia.