Phillips & Cohen Associates, the business synonymous with providing compassionate recovery services, today confirmed the opening of its Spanish operation, headquartered in Madrid, with the announcement of its business leader for Spain.
The group, celebrating its 20th year of global trading, is delighted to announce that the Spanish operation will be run by Melania Sebastian Marino. Melania has over 12 years’ experience leading major companies in the Spanish collection & debt purchase industry and also served as Chairperson of the Spanish credit industry trade association, Angeco, where she was instrumental in driving forward the code of conduct, aimed at promoting greater self-regulation within the industry.
In commenting on her decision join and lead the Spanish business Melania noted, “Phillips & Cohen Associates has an impeccable record in providing highly specialised deceased recovery services to major creditors and financial institutions, and I have no doubt that their best in class techniques and tools will be warmly welcomed by the Spanish market.
Nick Cherry, Managing Director of Phillips & Cohen Associates International, commented, “Key to our international expansion was identifying a dynamic and experienced business leader who fully understands the Spanish recovery industry and who can best convey the revenue and customer experience benefits of our uniquely compassionate processes to our client base. Melania has a track record of delivering exceptional service to clients within the collections and recovery space and we are excited to have her on board.”
Co-Chairman/CEO, Adam S. Cohen, added “We are excited to have Melania as the leader of our business in Spain and look forward to her leadership in growing our unique service in the Spanish credit market. Melania shares our vision for compassion and compliance in the recovery industry and we are delighted to have identified a leader who is aligned with our business ethics and leadership style.”
Phillips & Cohen Associates (Iberia), SL. is the Spanish arm of Phillips & Cohen Associates, a business which built its reputation in the debt recovery industry by providing specialised probate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. operates from 6 offices across the US, Canada, the UK, Spain and Australia and works for many of the globes leading financial institutions across a wide range of industry sectors, including banking and finance, home shopping, utility, healthcare and debt purchase.