Phillips & Cohen Associates (UK) Ltd, the UK arm of the globe’s leading deceased account management business, was this week awarded the hotly contested ‘Conduct & Compliance Excellence Award (Company)’ & the ‘Conduct & Compliance Excellence Award (Individual)’ for their Head of Legal & Compliance, Christine Wigham, at the Collections & Customer Service Awards held at the prestigious Midland Hotel, Manchester.
These awards complement the business receiving the ‘2015 ‘Treating Customers Fairly Award’ at The Utility & Telecoms Awards in September this year.
Managing Director International, Nick Cherry, commented, “As a global provider of deceased account management solutions, delivering positive and appropriate customer outcomes is a pre-requisite for our business. Being recognised by an objective industry judging panel as setting the benchmark in terms of Conduct & Compliance Excellence is hugely gratifying and gives us a solid platform to build on as we govern ourselves with the consumer focussed regulatory environment under the FCA.”
Adam Cohen, Co-Chairman and CEO at Phillips & Cohen Associates added. “Winning this award is tremendous recognition of the efforts made by our teams every day to deliver appropriate outcomes with every consumer interaction.”